Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Prudential Center
  2. Policy & Procedures
    1. Building Management
    2. Leasing
    3. Rent Payments
    4. Deliveries
    5. Freight Elevators
    6. Holidays
    7. Housekeeping and Material Storage
    8. Miscellaneous Policies
    9. Moving Procedures
    10. Smoking
    11. Customer Alterations
  3. Building Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. ID Badges
    5. Key Issuance
    6. Large Meetings/Functions
    7. Lost and Found
    8. Solicitation and Distribution
  4. Emergency Procedures
    1. AED Program
    2. Emergency and Incident Reporting
    3. Emergency Procedures and Evacuation Plan
    4. Workplace Violence
    5. Emergency Preparedness
  5. Building Services
    1. Customer Contact Communication
    2. Communication Services
    3. HVAC
    4. Janitorial Services
    5. Maintenance Requests
    6. Customer Signage
  6. Customer Solutions
    1. Overview
    2. Cleaning Services
    3. Repairs and Maintenance
    4. Security and Life Safety
    5. Space Improvements
  7. Sustainability
    1. Mission Statement
    2. Commuting
    3. Bicycle Commuting
    4. Green Services
    5. Employee Materials
  8. Recycle
    1. Recycling Video
  9. Parking Garage
    1. Overview
    2. Entrances
    3. Map
    4. Taxi & Handicap Drop-off and Pick-up
    5. Parking Rates
    6. Restrictions During Conventions
    7. Contractor Parking

ID Badges

Access Control Coordinator

Each customer assigns an Access Control Coordinator to administer their employee cardholder database and to provide a liaison with Prudential Center Security.  Access Control Coordinator responsibilities are as follows:

  • Educate new employees in the use of their ID badge including proper use of the badge readers and procedures for non-business hours’ access.
  • Administer their employee cardholder database.
  • Authorize new ID badge issuance.
  • Notify Prudential Center Security of lost IDs and employee terminations.

Occasionally, ID badges malfunction.  If an employee is experiencing a problem, the Access Control Coordinator should first ensure the employee is using the badge properly.  If the problem persists, the Access Control Coordinator should contact Prudential Center Security for assistance.

Upon termination of employment at Prudential Center, the Access Control Coordinator must generate a customer services work order to cancel access. Inactive ID badges may be forwarded to Prudential Center Security.

 

Procedures for Authorizing and Canceling ID Badges

  • Customer Access Control Coordinator submits a request via bptenantservices.com. The names of the individuals for which IDs are being requested must be listed as well as the reason for a replacement ID (lost, defective, photo faded, name change, etc.) in the Description section.
  • A picture of the employee is sent to the Property Management Coordinator or the employee reports to the Security Office in the lower level of the Prudential Tower between 10:00 am and 2:00 pm, Monday through Friday to be photographed.
  • The employee will be informed on how and where to obtain the completed ID badge, depending upon the individual customer’s specific existing internal procedures. (i.e. provided directly to the employee or delivered through the Access Control Coordinator.)
  • Replacement ID badges require the same procedures as above, except the employee does not need to be photographed again.
  • Termination requests should also be made via bptenantservices.com. The current ID badge will be deactivated from the system.
  • There is a cost for new/replacement/programming badges.  Please contact the Property Management Coordinator for exact costs for each service.  These charges will be billed with other work orders on bi-monthly invoices.  There is no charge for termination requests.

 

Employee ID Badge Responsibilities

  • ID badges should remain with the employee and not be left in the office.
  • ID badges should be displayed to a uniformed Prudential Center Security officer when requested.
  • ID badges should not be borrowed or shared by employees, and must never be given to non-employees.
  • Lost or stolen ID badges should be reported immediately to the Customer Access Control Coordinator so that the badge's access authorization can be deactivated.
  • Malfunctioning ID badges or other problems should be reported to the Customer Access Control Coordinator.