Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Prudential Center
  2. Policy & Procedures
    1. Building Management
    2. Leasing
    3. Rent Payments
    4. Deliveries
    5. Freight Elevators
    6. Holidays
    7. Housekeeping and Material Storage
    8. Miscellaneous Policies
    9. Moving Procedures
    10. Smoking
    11. Customer Alterations
  3. Building Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. ID Badges
    5. Key Issuance
    6. Large Meetings/Functions
    7. Lost and Found
    8. Solicitation and Distribution
  4. Emergency Procedures
    1. AED Program
    2. Emergency and Incident Reporting
    3. Emergency Procedures and Evacuation Plan
    4. Workplace Violence
    5. Emergency Preparedness
  5. Building Services
    1. Customer Contact Communication
    2. Communication Services
    3. HVAC
    4. Janitorial Services
    5. Maintenance Requests
    6. Customer Signage
  6. Customer Solutions
    1. Overview
    2. Cleaning Services
    3. Repairs and Maintenance
    4. Security and Life Safety
    5. Space Improvements
  7. Sustainability
    1. Mission Statement
    2. Commuting
    3. Bicycle Commuting
    4. Green Services
    5. Employee Materials
  8. Recycle
    1. Recycling Video
  9. Parking Garage
    1. Overview
    2. Entrances
    3. Map
    4. Taxi & Handicap Drop-off and Pick-up
    5. Parking Rates
    6. Restrictions During Conventions
    7. Contractor Parking

Customer Signage

Permanent Signage
Prudential Center presents office customers with a number of signage opportunities under its uniform signage program, including lobby directories and signage on a customer's floor.  Full floor customer signage design and materials must be approved by Prudential Center Management.  Please call the Property Management Coordinator at (617) 236-2350 for more information.

 

Temporary Signage
All temporary signage for special events (e.g. welcome signs for clients, directional signs for meetings) customers would like displayed in the main lobby or in a shared corridor must be preapproved by the Prudential Center Management office.  A digital file or picture of the sign as well as the dates the sign will be in place will need to be provided before approval can be granted.  All signs must be professionally created.  Please contact Prudential Center Management at (617) 236-2350 at least 24 hours in advance to obtain approval.