Tenant Handbook

HVAC

Heating, ventilation and air-conditioning (HVAC) services are provided from 8:00 am to 6:00 pm, Monday through Friday (except holidays), and from 8:00 am to 1:00 pm on Saturdays upon request.  If you are in a perimeter office, you either have a thermostat or are sharing one with another office.  You may adjust the thermostat to your own comfort.  Should the temperature change abruptly or reach an uncomfortable level in your office, please submit a request for temperature adjustment via bptenantservices.com. If access is not available, please call Customer Services at (617) 236-2345. A technician will be dispatched to correct the problem.

The HVAC equipment requires special maintenance to assure its continued problem-free role.  Prudential Center Management provides an on-going preventative maintenance program designed to maximize the energy efficiency of the system.  Such maintenance requires periodic visits through your space; all visits will be coordinated with the designated building contact to minimize disruption to your business.

HVAC services for non-business hours are available upon request at an additional charge.  Requests for after-hours HVAC should be submitted via bptenantservices.com  a minimum of four (4) business hours in advance.  If access is not available, please call Customer Services at (617) 236-2345.

Additional chilled water, condenser water can be requested by calling (617) 236-2345.