Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Prudential Center
  2. Policy & Procedures
    1. Building Management
    2. Leasing
    3. Rent Payments
    4. Deliveries
    5. Freight Elevators
    6. Holidays
    7. Housekeeping and Material Storage
    8. Miscellaneous Policies
    9. Moving Procedures
    10. Smoking
    11. Customer Alterations
  3. Building Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. ID Badges
    5. Key Issuance
    6. Large Meetings/Functions
    7. Lost and Found
    8. Solicitation and Distribution
  4. Emergency Procedures
    1. AED Program
    2. Emergency and Incident Reporting
    3. Emergency Procedures and Evacuation Plan
    4. Workplace Violence
    5. Emergency Preparedness
  5. Building Services
    1. Customer Contact Communication
    2. Communication Services
    3. HVAC
    4. Janitorial Services
    5. Maintenance Requests
    6. Customer Signage
  6. Customer Solutions
    1. Overview
    2. Cleaning Services
    3. Repairs and Maintenance
    4. Security and Life Safety
    5. Space Improvements
  7. Sustainability
    1. Mission Statement
    2. Commuting
    3. Bicycle Commuting
    4. Green Services
    5. Employee Materials
  8. Recycle
    1. Recycling Video
  9. Parking Garage
    1. Overview
    2. Entrances
    3. Map
    4. Taxi & Handicap Drop-off and Pick-up
    5. Parking Rates
    6. Restrictions During Conventions
    7. Contractor Parking

Janitorial Services

Professional janitorial services are performed within the building’s common areas throughout the business day, as well as within your office space from  6:00 pm – 2:30 am Monday through Friday (except holidays). The cleaning staff responds to the changing requirements of the buildings, as well as to specific customer service needs throughout each day.  Nightly janitorial services provided for in your lease include emptying wastebaskets and recycling bins, vacuuming, and cleaning bathrooms.  The office area, including furniture, tops of files, and windowsills, are dusted weekly.  Cleaning specifications are included in your lease agreement.

 

To help ensure that janitorial services are satisfactorily completed, please note the following:

  • Any item to be disposed of that is not in a recognizable trash container should be clearly marked "TRASH."  Stickers are available.  To request them please call the Property Management Coordinator at (617) 236-2350.
  • Single Stream recycling is provided at each employee’s desk.  A detailed list is included in the Green Services section under Sustainability.
  • All waste and trash must be disposed of in accordance with applicable government regulations.  Questions can be directed to the State Environmental Affairs Office at (617) 626-1000.
  • Be aware that the disposal of plastic products, tea bags, cooking fats or oils, food scraps or cooking residue, petroleum products or paint products of any type in sinks or toilets is strictly prohibited and could cause a shutdown of the plumbing systems serving your location and other customer spaces in the building.
  • Service elevator lobbies are not intended for storage, unless special arrangements have been made with building management. Any materials found in these areas will be discarded.

For a list of a wide variety of additional cleaning services, please contact Office Tenant Services for a proposal at 617-236-2350.