Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Prudential Center
  2. Policy & Procedures
    1. Building Management
    2. Leasing
    3. Rent Payments
    4. Deliveries
    5. Freight Elevators
    6. Holidays
    7. Housekeeping and Material Storage
    8. Miscellaneous Policies
    9. Moving Procedures
    10. Smoking
    11. Customer Alterations
  3. Building Security
    1. Introduction
    2. Customer Management Responsibilities
    3. Employee Awareness Brochure
    4. ID Badges
    5. Key Issuance
    6. Large Meetings/Functions
    7. Lost and Found
    8. Solicitation and Distribution
  4. Emergency Procedures
    1. AED Program
    2. Emergency and Incident Reporting
    3. Emergency Procedures and Evacuation Plan
    4. Workplace Violence
    5. Emergency Preparedness
  5. Building Services
    1. Customer Contact Communication
    2. Communication Services
    3. HVAC
    4. Janitorial Services
    5. Maintenance Requests
    6. Customer Signage
  6. Customer Solutions
    1. Overview
    2. Cleaning Services
    3. Repairs and Maintenance
    4. Security and Life Safety
    5. Space Improvements
  7. Sustainability
    1. Mission Statement
    2. Commuting
    3. Bicycle Commuting
    4. Green Services
    5. Employee Materials
  8. Recycle
    1. Recycling Video
  9. Parking Garage
    1. Overview
    2. Entrances
    3. Map
    4. Taxi & Handicap Drop-off and Pick-up
    5. Parking Rates
    6. Restrictions During Conventions
    7. Contractor Parking

Commuting

The Prudential Center is located near several mass transit stations including:

  • Back Bay Station – commuters can walk from Back Bay Station to the Prudential Center without going outside!
  • Prudential stop on the E line on the green line of the T
  • Hynes and Copley stops on the B,C, D lines on the green line of the T
  • Back Bay stop on the orange line of the T
  • Bus lines # 1, CT1, 8, 9, 19, 10, 39, 43, 55, 57, 60, 65, 170, 502, 503, 504, 555, 97

For more information on mass transit routes, please visit:
http://www.mbta.com/

There are numerous bike racks that provide parking for more that 200 bikes located throughout the Prudential Center, both outside and within the garage.  Please see Bicycle Commuting for additional information including a map of the bike rack locations.

Special parking for vanpools is available upon request. Please contact Customer Services for more information.

There are 14 Zipcar parking places in the Prudential Center Garage. Discounted membership is available for customer employees.

Boston Properties is an active member of A Better City Transportation Management Association (ABC TMA). As a member, all benefits this organization provides are extended to all customer employees free of charge. Programs include:

  • Guaranteed Free Ride Home – provides free rides home for commuters in situations where they may have to work late or need to get home in an emergency
  • Express Yourself – provides three-months of FREE* transit on any MBTA express bus, commuter boat, or private bus carrier for people who are currently single car drivers
  • Fill ‘Er Up – provides 6 months of free gas for commuters who carpool
  • Online Ride Matching – quickly and securely allows employees to find carpool partners
  • Vanpool Subsidy – matches riders with vanpools and provides a subsidy for the first 6 months
  • Work Out to Work - an incentive program to encourage those who want to walk, run, or bike to work
  • Zip Car Discounts – there are 14 Zip cars in the Prudential Center parking garage. Discounted membership for customer employees is available

The ABC TMA also offers workshops on various commuting options, seminars, events, and company presentations many of which are free to Prudential Center employees. Please check out their website for alternative transportation options, programs, and news: 
www.abctma.com